CONTACT & COOPERATION
Questions about products, orders, or cooperation
Whether you need help choosing bead size and material, checking international delivery, or discussing cultural content, gifting, and retail cooperation, we aim to give a clear and practical answer.
Product guidance
Wrist and bead sizing, material differences, incense-tool pairing, gifts, availability, and restocking.
Orders and after-sales
Payment, order status, address changes, tracking, delivery inspection, returns, and exchanges.
International orders
Destination availability, expected shipping method, packaging needs, and possible local duties or taxes.
Retail and institutional cooperation
For cultural product sourcing, corporate gifts, retail channels, editorial projects, or long-term cooperation, tell us the scope and estimated quantity.
Contact
Email: [email protected]
We usually reply within one or two business days. Include your order number for order enquiries. For bracelet sizing, send your actual wrist measurement and preferred fit.
For cross-border orders: delivery time, customs duties, and import rules vary by destination. Contacting us before ordering can help avoid unnecessary delays.